SpinzWin Terms and Conditions

Welcome to SpinzWin. These Terms and Conditions govern your use of our website and services at spinz.com. By registering an account or accessing our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before using the SpinzWin online casino. If you do not accept these terms, you must not use our services.

1. About Us

At SpinzWin, we operate under the name Spinz, owned and managed by Granturo Malta Limited, registration number C107733, with a registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are a proud brand of The Wildz Group, whose sister sites include Wildz, Caxino, Wheelz, and Tuplaus. Our SpinzWin casino is licensed and regulated by the Malta Gaming Authority (MGA), under licence number MGA/B2C/1079/2025, issued on 10 September 2025. Our platform operates on the Rootz infrastructure.

2. Eligibility and Account Registration

To use our services at Spinz Win, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must reside in a jurisdiction where online gambling is legally permitted.
• You must not be a resident of any country we have excluded from our services.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate, truthful, and complete information during registration.

We reserve the right to verify your identity at any time. Enhanced Know Your Customer (KYC) procedures apply to cumulative transactions exceeding €2,000. We may suspend or terminate your account if we are unable to verify your identity or if we believe any information provided is false or misleading.

3. Supported Markets and Currency

Our SpinzWin casino currently serves players in English-speaking markets, Finland, Canada (English and French-Canadian), and New Zealand. All transactions on our platform are conducted exclusively in EUR. We do not currently support any other currency.

4. Deposits and Withdrawals

4.1 Deposits

We accept the following deposit methods on our platform:

• VISA and MasterCard
• Apple Pay (available for select regions)
• Google Pay (deposit only, available for select regions)
• Neteller and Skrill
• MiFinity (available in MT, LU, AD, MC, SM, NZ)
• Paysafecard (deposit only)

Our minimum deposit amount is €10 for most payment methods. Activation of the welcome bonus also requires a minimum deposit of €10.

4.2 Withdrawals

We process withdrawals via VISA, MasterCard, Apple Pay (selected regions), Neteller, Skrill, MiFinity, and Bank Transfer (withdrawal only). Our minimum withdrawal amount is €20. Withdrawal requests are reviewed and approved or denied within 3 business days. After approval, funds are typically received within 1–3 business days for bank and card transfers.

Regarding the SpinzWin withdrawal time, please note the following limits apply for larger winnings:

• Winnings exceeding €50,000 are paid in instalments.
• Maximum €10,000 per day, €25,000 per week, and €100,000 per month.
• VIP members may be eligible for exceptional withdrawal limits at our discretion.

5. Bonuses and Promotions

At SpinzWin, we offer a range of bonuses and promotions to both new and existing players. All bonuses are subject to these Terms and Conditions as well as any specific bonus terms applicable at the time of the offer.

5.1 Welcome Bonus

Our SpinzWin casino bonus for new players consists of five deposit matches totalling up to €500 and 500 Free Spins:

• Deposit 1: 100% match up to €100 + 100 Free Spins (released at 10 FS/day over 10 days)
• Deposit 2: 50% match up to €100 + 100 Free Spins
• Deposit 3: 50% match up to €100 + 100 Free Spins
• Deposit 4: 25% match up to €100 + 100 Free Spins
• Deposit 5: 25% match up to €100 + 100 Free Spins

A 35x wagering requirement applies to all bonus funds. Each Free Spin carries a value of €0.10. The minimum qualifying deposit for each stage is €10. We do not require a SpinzWin promo code or SpinzWin bonus code to claim the welcome offer unless otherwise stated in a specific promotion.

5.2 Other Promotions

Beyond the welcome offer, our SpinzWin casino bonuses include Cashback Chips (up to €100 per chip, 35x wagering), Balance Booster reload offers, Free Spins Bundles available for purchase with real money, Progress Bar random rewards, and no-deposit free spins for eligible players. Weekly promotions and Double Speed promos are also available periodically.

5.3 Wagering Contributions

• Slots: 100% wagering contribution (certain titles contribute 0% — see exclusion list)
• Live Casino and table games: 50% wagering contribution
• Video Poker: 0% wagering contribution

6. Loyalty Programme

Our SpinzWin casino offers a loyalty programme with cashback rewards ranging from 10% to 20% of weekly net losses. An additional 2% is added for every €2,000 in net losses, up to the maximum 20% cap. Cashback requires a minimum of €10 and carries a 1x wagering requirement. The loyalty programme runs weekly from Friday 00:00 to Thursday 23:59 UTC and is centralised across all Wildz Group brands including Wildz, Caxino, Wheelz, and Tuplaus. High-value loyalty customers benefit from a personal account manager.

7. Games and Platform

We at SpinzWin provide a broad selection of games including casino slots, live casino games powered by Evolution, table games (including Blackjack and Roulette), Video Poker, Game Shows, and Virtual Sports. Our games are supplied by leading providers including Play'n GO, Push Gaming, NetEnt, Red Tiger Gaming, Pragmatic Play, Gamomat, and Evolution, among others. We do not offer a traditional sportsbook. No native SpinzWin app is available — our SpinzWin mobile casino operates as a fully optimised web experience accessible via smartphone and tablet.

8. Responsible Gaming

We are deeply committed to promoting responsible gambling across our SpinzWin online casino. We offer self-exclusion tools, deposit limits, session time limits, and reality checks. If you feel your gambling is becoming problematic, please use the tools available in your account settings or contact our support team immediately at support@spinz.com.

9. Customer Support

Our support team is available 24/7 via live chat and email. You can reach us at support@spinz.com for general queries. For formal complaints, please contact us at complaints@spinz.com. For data protection matters, our Data Protection Officer can be reached at dpo@spinz.com. We also use eCOGRA as our Alternative Dispute Resolution (ADR) provider for unresolved complaints.

10. Governing Law and Dispute Resolution

These SpinzWin casino terms and conditions are governed by the laws of Malta. Any disputes arising from your use of our services will first be addressed through our internal complaints process. If a resolution cannot be reached, you may escalate the matter to eCOGRA as our approved ADR body, or to the Malta Gaming Authority. We are committed to resolving all disputes fairly and transparently.

11. Amendments to These Terms

We reserve the right to amend these terms at any time. Where changes are material, we will notify you via email or a prominent notice on our website. Your continued use of the SpinzWin platform following any such notification constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

If you have any questions regarding these terms, please do not hesitate to contact us. We are here to ensure your experience at SpinzWin is safe, fair, and enjoyable.