SpinzWin Casino Privacy Policy

At SpinzWin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our services at spinz.com. We are committed to handling your information responsibly and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our SpinzWin online casino, you acknowledge that you have read and understood this policy.

Who We Are

We operate SpinzWin Casino under the name Granturo Malta Limited (registration number C107733), with our registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. Our SpinzWin platform is part of The Wildz Group, which also includes sister brands such as Wildz, Caxino, Wheelz, and Tuplaus. We are licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/1079/2025, issued on 10 September 2025.

We act as the data controller for all personal information collected through our services. If you have any questions about how we handle your data at SpinzWin Casino, you can reach our Data Protection Officer (DPO) at dpo@spinz.com.

What Information We Collect

When you register and use our SpinzWin Casino services, we may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and nationality
• Contact details: email address, phone number, and residential address
• Account credentials: username and encrypted eB1C$AK@7&apN}$s used for SpinzWin login
• Financial information: payment method details, transaction history, deposits, and withdrawals
• Identity verification documents: copies of government-issued ID, proof of address, and source of funds documentation
• Gaming activity: game history, session duration, wagering patterns, and bonus usage
• Technical data: IP address, browser type, device identifiers, and operating system
• Communications: records of your interactions with our support team via email or live chat

How We Use Your Personal Data

We use the information we collect for specific, lawful purposes. At SpinzWin, we process your data to:

• Create and manage your account and enable your SpinzWin login access
• Process deposits and withdrawals in accordance with our payment terms
• Verify your identity and comply with Know Your Customer (KYC) requirements, including enhanced checks on cumulative transactions exceeding €2,000
• Fulfil our regulatory obligations under our MGA licence
• Provide customer support via email at support@spinz.com and through our 24/7 live chat
• Administer bonuses, promotions, and loyalty programme rewards
• Monitor gaming behaviour to support responsible gambling practices
• Prevent fraud, money laundering, and other unlawful activity
• Send you relevant service and marketing communications, where you have given your consent

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: We need your data to fulfil our obligations under our terms and conditions when you use our SpinzWin Casino services.
• Legal obligation: We are required by law to carry out identity verification, anti-money laundering checks, and responsible gambling assessments.
• Legitimate interests: We process certain data to prevent fraud and improve our platform's security and performance.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time by contacting us.

Sharing Your Data

We at SpinzWin Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary, including:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC service providers
• Technology and platform providers supporting our casino operations
• Regulatory authorities, including the Malta Gaming Authority
• Our sister brands within The Wildz Group for centralised loyalty programme management
• eCOGRA, our Alternative Dispute Resolution (ADR) provider, where complaints require escalation

All third parties we engage are required to handle your data securely and in accordance with applicable data protection regulations.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five years after account closure, as required by our regulatory obligations. In some cases, such as ongoing disputes or legal proceedings, we may retain your data for longer. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

As a user of our Spinz Win Casino services, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact our DPO at dpo@spinz.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our SpinzWin mobile casino and desktop platform use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse usage patterns. You can manage your cookie preferences through your browser settings. For full details on how we use cookies, please refer to our separate Cookie Policy available on our website.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our SpinzWin Casino platform uses SSL encryption and secure server environments. However, no online transmission of data can be guaranteed to be completely secure, and we encourage you to keep your account credentials confidential at all times.

International Data Transfers

As part of The Wildz Group operating across multiple jurisdictions, we may transfer your data to countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a notice on our SpinzWin Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at SpinzWin Casino, please do not hesitate to get in touch with us:

• General support: support@spinz.com
• Complaints: complaints@spinz.com
• Data Protection Officer: dpo@spinz.com
• ADR Provider: eCOGRA (for unresolved disputes)
• Supervisory Authority: Malta Gaming Authority (MGA)

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.